Recent General Posts

For Immediate Service in Henderson/Boulder City, NV, Call SERVPRO of Henderson/Boulder City

7/19/2016 (Permalink)

Affected Water Damage Area Before

SERVPRO of Henderson/Boulder City provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Henderson, Boulder City, Laughlin and ALL of the Clark County, Nevada Area. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 702-564-8508

Residential Services

Whether your Southern Nevada home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for Fire or Water damage to strike your Southern Nevada commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Our Highly Trained Restoration Specialists can restore your Southern Nevada Home

6/10/2016 (Permalink)

SERVPRO of Henderson/Boulder City is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Henderson/Boulder City

SERVPRO of Henderson/Boulder City specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today: 702-564-8508

Emergency Supply Kit Checklist

7/27/2015 (Permalink)

Emergency Supply Kit

As you remember from our article on "How to Prepare for a Disaster" having a properly stocked Emergency Supply Kit is an essential element to being prepared for a disaster. So many people have been asking us, in social media and through other channels what else should be included in their emergency supply kit, so here is a checklist.


One gallon of water per person per day for at least three days, for drinking and sanitation.


At least a three day supply of non-perishable food (protein bars, peanut butter, canned foods, baby food, etc.).

Disposable Eatware

Paper plates, plastic or paper cups and plastic utensils.

Manual Can Opener

Battery Operated Radio

Ideally a NOAA Weather Radio with tone alert and don't forget extra batteries.


Again, don't forget the extra batteries.

First Aid Kit

This should be complete with prescription and over the counter medicines, bandages and gauze, antiseptics, a needle and thread, etc.


You may need this to signal for help. 


This includes sheets, blankets and pillows. 


Include light and heavy clothing and plan for inclemental weather. Often it is the weather that causes emergencies.

Dust Masks

In case you need to filter contaminated air (bandannas may also work).

Sealed Area Kit

This includes Plastic sheetings, garbage bags and duct tape in case you should need to seal off an area due to airborn contamination.

Hand Tools

Wrench or pliers to turn off utilities if warranted or requested.

Local Maps

If you live outside of a city a compass is a good inclusion as well.

Baby Supplies

Infant formula and diapers if you have a little one.

Pet Supplies

This should include food and water, leash or pet carrier.

Personal Hygiene Items

Such as toilet paper, soap, and feminine hygiene products.

Important Family Documents

This should include things such as copies of insurance policies, identification and bank account information and home inventory analysis in a waterproof bag or plastic container.


Fire Extinguisher


Make sure to keep them in a waterproof container.


Books, games, puzzles, cards, or other activities for children and adults to pass the time.

What You Need to Know for Content Claims & Home Inventory

7/8/2015 (Permalink)

Filing Content Claims: What You Should Know

Think Ahead

Get familiar with the Declarations page of your insurance policy. This explains dollar amounts, types of coverage, etc. You will need this information for your claim. When you've read your policy, report your claim immediately.

Get Organized As Soon As Possible

Get a few binders. Keep one for your Contents Loss/Inventory, your Dwelling loss and your Loss of Use and Additional Living Expenses. Keep detailed records of everything, including discussions and emails with adjusters and agents. 

Take it Slow

Adjusters are trained to help you accept the lowest settlement possible. Before you accept a check, make sure you have all the facts and do not sign a waiver releasing the insurance company from further claims. 

Be Honest

It's easy to want to over-value an item so you are sure you get your money's worth from the insurance company. However, deliberately "padding" the value is a felony offense. Use the internet, receipts and other documentable sources to determine values. 

Keep in Touch

Find others that have already been through what you are going through. Ask questions. Get advice. Share information. 

Learn the Lingo

Learn what Depreciation, Actual Cash Value and Replacement Cost are. These terms are the terms that insurance adjusters will use to determine how much your claim is worth. Remember, depreciation can be negotiable.

How to Prepare for a Disaster

6/26/2015 (Permalink)

Plan Ahead for a Disaster

In order to be fully prepared, you should have all pertinent and proper information in a written plan for easy retrieval. Some key questions to consider when creating a personal emergency preparedness plan includes:

  • Do you have an escape or evacuation route in place?
  • Do you have a designated meeting place in case of separation?
  • Does everyone have a list of contact information including family members out of state who can serve as a point of contact?
  • Do you have a disaster supply kit with necessary supplies?
  • Do you have a first aid kit that includes necessary prescription medicines, over-the-counter medicines and basic medical supplies?
  • Do you have enough non-perishable food and bottled water?
  • Do you have access to important family documents, including insurance policies, bank, credit card and loan information and family records such as birth certificates and social security cards?
  • Do you have an inventory of valuable household goods?

A well-equipped disaster supply kit should include, but is not limited to, the following:

Water -- a large enough supply to provide each person with one gallon daily for drinking and sanitation

Food -- enough to last 3-7 days. Food needs to be non-perishable or canned food. You will also want to include a non-electric can opener, paper plates and plastic utensils.

Bedding including sheets, blankets and pillows

Clothing -- remember it may be warm, however, you may be working and cleaning and may prefer pants or long sleeves to protect your skin. You will also need sturdy, closed-toe, non-slip shoes if available

First aid kit -- including antiseptics or sanitizers and bandages, over-the-counter and prescription medications

Light Sources -- extra flashlights and plenty of batteries. Oil lanterns also provide a good source of light, if available

Toiletries -- including toilet paper and hygiene items. Hand sanitizers are also good to have on hand

Battery-operated radio -- and be sure to keep extra batteries so you can listen to weather service announcements

Cash -- you will want some cash and small bills on hand as banks may not be open

Emergency phone numbers -- and contact information including insurance agent and family contacts

Minor Repair Equipment -- tools, tarps, plastic sheets, trash bags, duct tape, etc. to help make minor repairs

Important documents -- these should be kept in a waterproof bag or plastic sealed container and should include insurance, medical and family records, birth certificates, social security cards, bank account information and a complete home inventory analysis.

Gas -- fill your car’s tank ahead of time if time permits. You may also want to fill plastic gasoline-approved containers with gas to store

Pet care items -- including food, leash and a carrier or cage

Don’t wait until it is too late; prepare now to help protect your family in an emergency or disaster situation.

Dos and Don’ts for Vandalism Damages

5/29/2015 (Permalink)

Vandalism and Graffiti Cleanup

Vandalism and graffiti can be very upsetting. It can range from a minor prank to malicious destruction of property. Often simple acts of vandalism, like breaking a window, can cause significant damages like that from water which can cause mold, if not addressed in a timely manner.

Here is a short list of what to do and what not to do if you find yourself a victim of vandalism.

What to Do

Hose or wash egg damage from your building exterior as soon as possible

Vacuum glass particles from carpets and upholstery.

Save containers which reveal the ingredients of spilled inks, cosmetics and paints.

What Not to Do

Attempt to remove ink, paint and cosmetic stains.

Operate damaged lamps or appliances.

Discard furniture wood chips, broken pieces of glass, furniture, or art objects.

We Can Help

SERVPRO® of Henderson/Boulder City will act quickly to remove vandalism and graffiti from home and commercial spaces. In addition to removing spray-painted graffiti from exterior walls, we can also clean your driveways, walkways, asphalt, metals, wood, glass, plastic and masonry. Our highly trained technicians can help to restore your home or business back to its original beauty.

Contact us to help clean up after the vandalism or graffitti damage you may suffer from. We can help you in Henderson, Boulder City, Laughlin or anywhere in Southern Nevada.