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SERVPRO of Henderson/Boulder City Employee Photos
Dawn Kyles
Dawn Kyles is the Accounting/HR Administrator for SERVPRO Henderson/Boulder City. Dawn has been with SERVPRO for 20 years and is well known within the Restoration Industry with a solid reputation as a steadfast negotiator, with a compassionate and caring approach to SERVPRO clientele in their time of need. Dawn is responsible for all HR, Accounts Payable/Receivables and all Charitable Community Events/Associations SERVPRO is involved in. She works very closely with the Owner to ensure Industry Standards are being met on every job within the Franchise, and Trainership system. As a Certified Continuing Education Instructor in 13 states, Dawn works closely with SERVPRO Insurance & Property Management Industry Partners to ensure Continuing Education Compliance is provided to them to keep them current with their License Requirements.
Teresa Rowland
Teresa Rowland is our Operations Manager and has overseen the management of operational activities within the office, production, and reconstruction for over 3 years. She manages staff development of the entire production division, and works closely with the owner to ensure operations remain compliant with legal and regulatory requirements. She also assists the owner with any tasks he may have and any assigned to her in a timely manner. Teresa focuses on continued development of leadership and management skills, as well as production expertise. She reviews all estimates and documentations before emailing to the adjusters and pays high attention to customer service and the needs of the team. Teresa has 13 years’ experience in the restoration industry-9 in the field and 3 in the office, with 10 years of management experience. A strong communication skill with a strong background in restoration and cleaning and 24 years of customer service skills. Maintaining a quality crew of employees that live up to the standards that SERVPRO has put forth is Teresa's main goal to insure all SERVPRO customers are happy and satisfied with SERVPRO services
John Jenkins
John Jenkins has been with SERVPRO for 10 years and is our Production Manager. John works closely with Teresa Rowland, Operations Manager, as one of her two right hand men on all Production Services. John is IICRC certified in Water Restoration and Upholstery & Fabric Cleaning, and is a Hero Ready Training Certified Crew Chief, in Water & Fire Cleanup & Restoration, Carpet / Upholstery Cleaning. John is our resident expert in all types of Carpet Cleaning and specializes in pet stain removal. John's main focus is providing the BEST possible customer service to our valued clientele 24/7/365 days a year.
