Strange Hot Water Heater Loss at Commercial Building

3/19/2020 (Permalink)

Hot water heater located in ceiling of commercial building causes huge water damage in Las Vegas, Nevada.

This was a strange and unusual Commercial water loss. The customer called and described the water loss as it looks like it is "Raining hard in our offices. Can you help?"

After shutting off the water to the whole building the client contacted a plumber, who located the source of the leak from the hot water heater in the ceiling.  

When SERVPRO of Henderson/Boulder City arrived on scene, there was standing water, acoustic tiles were falling down, and the contents were ruined. The customer had no idea he had a hot water heater in the ceiling. He was new to the building and still getting used to things.

SERVPRO of Henderson/Boulder City provided immediate emergency water mitigation services to the client, and conducted the ERP, Emergency Response Profile, a no cost assessment of the client’s facility. This assessment included all necessary information needed, should the client suffer another loss. The client was so appreciative of having this information handy, should anything happen in the future.

SERVPRO OF Henderson/Boulder City is available 24.7.365 to service all Commercial Clients, and provide a FREE ERP of the property. Call us anytime at (702) 564-8508 to schedule your free assessment.